Kuoni Tumlare : About us

About us

Our Customers

Our customers and clients range from retail and wholesale travel agents, to multinational corporations managing some of the world’s most well-known brands. Regardless of their size or status, our customers’ needs are paramount – everything we do, we do for the people that we serve.

To create truly inspiring travel and MICE experiences that go beyond expectations.

Where we come from

In 1906, Alfred Kuoni establishes Kuoni

  • Strong footprint in Switzerland & Central Europe
  • Experts at handling complex groups
  • Numerous destinations across the continent
  • Largest pool of touring coaches, allotment and contracted hotels, restaurants and attractions
  • Refined processes and quality checks 
  • Strong financial and business control discipline
  • Global leader in Customer Service standards 
  • Rich selection of products and services

In 1972, Tumlare is founded in Denmark

  • Unique understanding of clients’ needs
  • Most passionate professionals
  • Experienced and creative team 
  • Harmonized partnerships across its client base and supply chain
  • Experts in Scandinavian, Russia, Baltics, Balkans and Eastern European destinations
  • Solution-oriented approach
  • Operation in Destination offices  
  • Direct operation process between Europe and Sales offices

In 2020, Kuoni Tumlare is launched

  • Bringing together the best of Kuoni GTS and Tumlare to form a stronger, more valued brand

A stronger, more valued brand

Deeper experience

Because experience matters

  • From Leisure Groups to Incentive Groups of 4500 PAX
  • Key markets supported in-house, no agents
  • 1M customers in 2019
More competitive

Using our Buying Power for better deals

  • 4150+ hotels
  • 8M hotel rooms in allocations in 2019
  • 4000+ attractions and restaurants contracted
  • Up to 1000 coaches in allocation in 2019
Higher quality

No compromise on quality, ever

  • Bookings and enquiries handled by our local offices
  • In-situ destination offices – not centralised hubs
  • Customer-based SLAs 
  • Post-Covid H&S Guidelines
Richer products

Product Provider & Service Supplier

  • Exclusive products just for Kuoni Tumlare
  • Access to 4500 SIC itineraries
  • Tailor-made FIT and Small Groups
  • Incentive & Adhoc Competency Centre
Premier support

Looking after your groups, so you’re worry-free

  • 50,000+ groups handled each year
  • CS in Destinations offices between 6 – 21.
  • 24/7 Customer Service for after hours and weekends
  • Emergency support and procedures
  • Tico Chico App for support on the road
More destinations

One-stop shop for all your needs

  • Local experts supporting Groups across 40+ Countries
  • Procurement Team with best talent from both companies
  • Services for Americas, Asia and Oceania