First up, Rome-based travel agent, Paola Antonelli, shares her views on working in tourism, what she brings to customers, and what drives her in her role.
Every day is an adventurening
Challenge and Flexibility
But, having said that, would you be able to forget the high moments? You answer the phone, make the booking, sell the tour, meet the customer, study a new destination to suggest to your next customer…tourism can really be hectic, but it’s intense and makes you feel alive!
Those highs always outweigh the lows and make you more resilient and creative. You learn to be flexible and patient, both very important elements in life.
High-quality service and teamwork
Partner First: Imagine you are the customer.
In order to achieve this, we have to take care of every detail, without losing sight of the overall plan, and to anticipate customer needs and hidden expectations too. It’s a journey which grows step by step.
Hectic moments, lockdown and beyond
The dark period during the first lockdown of 2020 when we suddenly had to work from home was also of course a challenge but I’m so proud of how we overcame the obstacles we faced. With the supervision of my Manager Francesca and the help of all my colleagues, we got through it and emerged stronger than ever – ready for the next challenge!
For me, Tokyo. For my customers, the hidden gems we uncover.
The real challenge, however, is when you materialize projects in lesser-known parts of the country. So, for my customers, my favourite destination is the one they don’t even know about and are able to discover through our knowledge and expertise.