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Paris 2024: Seamless Experiences, Expertly Delivered
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Paris 2024: Seamless Experiences, Expertly Delivered

Sep 30, 2024
3 Minutes Read
Illuminated Olympic rings hanging indoors with visitors below Illuminated Olympic rings hanging indoors with visitors below
For one of the world’s most prestigious sporting events in Paris 2024, we provided exceptional destination management services for corporate VIPs, athletes, their companions, national delegations, and key global partners. Through meticulous planning and flawless coordination, we ensured thousands of guests and hundreds of tailored tours came together seamlessly, contributing to the success of this high-profile international event.
Paris 2024: Seamless Experiences, Expertly Delivered
  • DMC services for hospitality ticket holders: Managed spectators, including corporate VIPs
  • DMC services for Japanese athletes’ companions & families
220
TOURS FOR SPECTATORS
1200
GUESTS PARTICIPATED IN THE TOURS
JTB Meetings & Events France: Delivering Exceptional Hospitality
  • Hospitality Programme Management: Provided comprehensive hospitality services for two global sponsors, supporting approximately 1,080 and 690 guests before and during the Games.

  • Destination Management Services: Coordinated a cultural and hospitality space representing the Japanese national presence and managed nearly 50 tours for approximately 200 guests from a Japanese sports delegation.

Night view of the Arc de Triomphe down a tree-lined Paris street, with
Strategic Consulting
We worked closely with the organising team to navigate a complex network of stakeholders, making sure every decision supported the client’s goals and met all necessary requirements.
Colorful Paris 2024 Olympics-branded venue entrance with teal archway, potted plants, and reception desk on blue carpet.
Timeline Management
A clear, detailed timeline kept every milestone on track—from setting up the venue to welcoming the first guests—ensuring nothing was left to chance.
Packed Grand Palais arena during Paris 2024 Olympics, with gymnasts on the floor, international flags, and spectators filling the stands.
Data Analysis
Live dashboards and guest analytics gave us real‑time insights, helping us fine‑tune on‑site flows and make quick, informed adjustments as the Games
A spacious, elegantly lit entrance to Clubhouse 24, located just outside the venue's hospitality lounge, featuring plush seating, modern decor, and welcoming signage.
Resource Optimization
We moved staff and transport where they were needed most, keeping the guest experience smooth and consistent even during the busiest moments.
A luxurious dining room with ornate gold walls and mirrors features a long, elegantly set table with white linens, place settings, floral centerpieces, and black chairs for a formal event.
Procurement
From catering to equipment, we sourced everything through trusted local and international suppliers, making sure it arrived on time and ready to go.
A nighttime scene in Paris with a large illuminated Olympic cauldron balloon floating above the Tuileries Garden, crowds of people gathering on the street, and streetlights illuminating the area.
Tools and Technology
We used tailored tech solutions—including EventsAir—to manage credentials, coordinate staff, and gather guest feedback, improving both operations and the attendee experience.
Stade de France at dusk during Paris 2024 Olympics, packed with cheering crowds under bright lights, overlooking the purple track and field.
Staff Management
We built a multilingual, multinational team with strong local knowledge, training them in guest service, safety, and cultural etiquette to deliver a warm, professional welcome.
Overcoming Challenges, Delivering Excellence

01. Hotel Procurement

In a highly competitive environment with limited availability, we leveraged our strong and long-standing relationships with hotel partners to secure tailored accommodations for our clients. By reserving key inventory well in advance and collaborating closely with hotels, we provided customised lodging solutions that met the unique and diverse needs of every guest.

Our proactive approach included managing complex rooming arrangements, pre-check-ins, special arrangements for VIPs and maintaining seamless communication with hotel staff. This ensured a smooth, hassle-free experience for all attendees, no matter their requirements.

Three Paris 2024 Olympic torches displayed behind glass in a museum case.

02. Transportation Management

During the Games, heavy traffic restrictions and unpredictable road closures posed significant challenges, but our meticulous planning and simulations ensured smooth transportation services for our clients. Comprehensive staff training prepared our teams to adapt quickly to sudden changes on the ground, enabling seamless operations despite unforeseen circumstances.

We conducted simulations in advance and implemented real-time monitoring systems to prepare for evolving traffic conditions. Our multilingual staff received focused training to handle on-the-ground changes, while flexible re-routing strategies and dynamic scheduling allowed us to respond to last-minute disruptions. By leveraging strong relationships with trusted vehicle suppliers and business partners, we navigated irregular working hours and last-minute adjustments with ease. This collaborative and adaptive approach allowed us to deliver reliable, cost-effective, and flexible transportation solutions tailored to the needs of every client, even in the most unpredictable moments of the Games.
 

People boarding a white coach bus at night in front of a

03. Professional Teams for Personalized Solutions

Guests represented diverse nationalities, languages, expectations, and service levels - from sponsors to athletes’ families - requiring tailored, culturally sensitive support. Managing an event of this scale required a deep understanding of both the unique regulations governing the Games and the local expertise needed for seamless operations in France. Our DMC team delivered targeted, high-quality services by aligning with the individual needs of each client.

This personalised approach allowed us to exceed expectations across all touchpoints - ensuring every client received professional, high-quality service that exceeded their expectations.

Diverse group of international guests and DMC team posing joyfully outdoors, holding country scarves, tennis rackets, and a “KUONI Tumlare” sign during Paris 2024 Olympics.

04. Managing Sponsor Hospitality with Precision ToolsManaging Sponsor Hospitality with Precision Tools

Global sponsors entrusted us with delivering high-value hospitality programmes for their guests across multiple days and locations. Managing logistics, communication, and group coordination at this scale demanded advanced solutions. We implemented the EventsAir app and other digital platforms to manage credential management, schedules, and guest feedback. By digitising workflows and enabling real-time updates, we delivered a tech-enabled hospitality experience that combined precision with personalisation.
Customer Satisfaction
“Delivering exceptional customer service at Paris 2024's premier global event, Kuoni Tumlare navigated stringent regulations and logistical challenges with expertise and care. Our teams provided personalised support, resulting in deep client satisfaction and future commitments. This success showcases our planning, strategic foresight, and operational excellence, solidifying our reputation as a leader in managing large-scale international events.”
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Gabor Hojtsy Member of Advisory Board of
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