Blog
Our People: Angelia Koh, Country Manager, Singapore, Kuoni Tumlare
Nov 27, 2023
3 Minutes Read
Meet Angelia Koh, our Country Manager (Singapore), whose leadership centres on unity. With a keen focus on motivating her team, she navigates the dynamic travel industry by crafting strategies to foster growth opportunities. Discover what drives her to go the extra mile for our clients and leads her team to achieve outstanding results.
MY DAY-TO-DAY
Focus on Targets & Opportunity for Growth
At the heart of my role is the dedication to keep our team motivated, ensuring their alignment with KPIs and sales targets. In this dynamic industry, we have to keep up with market trends. Together with the team, crafting effective sales strategies is a continuous effort. Through collaboration with our internal divisions or external partners, it incubates the opportunities for growth and development of the business.
WHY TRAVEL?
Travel Connects People
The pandemic not only reshaped the travel industry but also made us reflect on the privilege of embarking on journeys. Travel enables us to discover the world from a fresh perspective and immerse in diverse cultures. Travel not only sparks creativity and ignites inspiration, but also builds up deep connections with people.
WHY KUONI TUMLARE?
Strong Leadership Brings Us Together
In an environment of exceptionally high demand and limited availability, we leveraged strong partnerships with hotels to secure tailored accommodations for our clients. By reserving inventory well in advance and working closely with our hotel partners, we were able to offer customised lodging options that met the specific and diverse needs of our clients. Furthermore, our proactive operational approach included complex rooming management, pre-check-ins, and continuous communication with hotel staff, allowing us to deliver a smooth and hassle-free experience for all attendees.
CORE VALUE
Striving for Excellence in Every Aspect
Our team's DNA pulses with competitiveness and a determination to emerge as the best. With a customer-centric focus, we willingly go the extra mile to understand our clients' needs, enhancing satisfaction and fostering loyalty. With a never-give-up spirit, we strive for excellence in every task we do.
PROUDEST MOMENT
Teamwork Makes the Dream Work
We are currently faced with the huge challenge of surpassing pre-pandemic sales targets. Scepticism arose as manpower shortages threatened service delivery. Against these odds, it was teamwork, collaboration, and strategies that overcame all the obstacles. Through shared efforts, we not only exceeded expectations but emerged as one of the offices to successfully achieve renewed profitability status.
FAVOURITE DESTINATION
Switzerland: Everything Is Accessible
Switzerland holds a special place in my heart as my all-time favourite destination. Its diverse landscapes, array of activities, and well-organised public transport system make it an incredibly accessible country to explore. With a Swiss Travel pass in hand, exploring Switzerland becomes effortless. And for those who love to shop, the country offers fantastic shopping opportunities as well.
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