Congress

Due to the global pandemic, the European Educational Research Association, EERA e.V., decided in 2020 to change from an in-person conference in Geneva in 2021 to an online event.

Turning a 5-day, in-person, 3000 participant, 700 session (50 in parallel) event into an online event seemed a daunting, almost impossible task at first. Luckily, the local organisers at the University of Geneva were working with the Congress team, who proved to be an excellent, capable partner.

Not only was Kuoni Tumlare able to draw on their broad experience in managing in-person and online events, but the team was also willing and able to adapt to the very specific needs of our own conference.

The chosen platform was easy to navigate, clean and clear in structure and it offered all the central features that we wanted for the online edition of the conference. Furthermore, the team supported the event with a live support chat, helping participants with technical issues, and they excelled in training and managing a team of over 80 technical assistants.

The Congress team's professionalism and expertise ensured a valuable and positive experience for our 2560 ECER 2021 participants. We were in very good hands with Kuoni Tumlare.

ECER 2021, Virtual – Joe O'Hara - EERA President

Since 2015 we have used the Congress team to handle housing for our attendees, speakers and staff. We have room blocks across thirteen hotels in the city. The Congress team continually exceeds our expectations. The staff is always responsive and helpful, going above and beyond on multiple occasions.

They bring a level of professionalism to the services they provide that we had not received from other suppliers in the past. Not only do we appreciate everything they do, but our attendees and speakers also speak highly of the level of service they provide.

Kelly E. Jackson, CMP

Manager, Meeting Planning

We would like to recommend the Congress team as a valuable service provider and addition to any congress organisation. They have helped support the organisation as our local Destination Management Company (DMC) for many CIRSE annual congresses and they have proven to be a key asset in the overall satisfaction of our delegates, in addition to the high standard at which the congresses are organised and managed.

A very professional and service-oriented team is a fundamental asset to any DMC, a standard of which the Barcelona office of Congress have achieved and established on every occasion.

Benjamin Lulham, Head of the CIRSE Congress and Travel Department

It is my pleasure to recommend the services of Congress. I am very happy that we decided to involve the Congress team for the Barcelona Global Round of the World Scholar’s Cup. The event was conducted in July 2018 at CCIB and over 2500 students from all over the world participated.

I am extremely impressed by the dedication and courtesy shown by all the Congress staff. Thanks to their flexibility, we were able to confirm last minute requests and demands from the participants. We look forward to continuing our relationship with Kuoni Tumlare Congress for many years in the future.

Vishal Verma, Director, Global Round Planning World Scholar's Cup

It has been a great pleasure working with this very well coordinated, professional and friendly team from the very beginning. The project manager was excellent, and the team spirit unique. Everything went like clockwork and I knew that I could rely on the team.

I am also grateful for the highly innovative technical support that was given. The Geneva IT team was always prepared to find solutions, in order to satisfy our specific requirements that by far exceed those offered by the usual off-the-shelf conference software and applications. Thank you for your dedication and customer focused attitude!

Gabrielle Kerrmann, Event Manager EUMETSAT

It’s been fantastic to work with this team three years straight now to put on DrupalCon Europe. They really go above and beyond to deliver the best event possible.

If you need a dedicated, reliable event organiser partner, the Congress team is the one.

DrupalCon Europe 2021, Gabor Hojtsy - Member of Advisory Board of DrupalCon Europe

The FDI 2021 World Dental Congress took place for the very first time as a 100% virtual event and it was a great success. We are extremely happy to have chosen the Congress team to provide technical support and platforms to run this meeting.

Despite the complicated nature of our voting procedures, and the need for a tailored system that reflect these, we experienced no problems and the platform met all requirements. The platform also enabled all necessary debates, ensuring a large number of participants from around the world could intervene and discuss seamlessly.

We had the pleasure of working directly with Franck Grosset and his team. The great enthusiasm, flexibility, that Franck, Mr Cedric Cholley and the rest of the team provided for our congress was mentioned by numerous participants and also by the FDI staff.

We would like to thank you again for your support to FDI and we are hoping to collaborate again in the near future!

FDI World Dental Parliament 2021 - Enzo Bondioni - Executive Director, FDI

We had very pleasant and efficient interactions with our contact person from the Congress team, who supported us during two years of preparation.

Very early on, we had a tentative budget and a planning with clear deadlines for the various tasks to be done. Because of the pandemic we had to move from a standard in-person conference to a fully virtual format. We were, thus, extremely relieved that Kuoni Tumlare had rapidly developed an online conference platform so we did not have to cancel the whole event.

The whole conference went very smooth and without any problem. This is certainly because of the excellent work from the Kuoni Tumlare staff, who were always present to ensure that everything was running properly, and who provided training for the volunteers and the speakers before the event.

At the end of the conference, we received many congratulations from the participants - not only for the scientific content but also for the quality of the platform and the excellent organisation.

Because of this very positive experience, Kuoni Tumlare will certainly be our first choice if we decide to organise another conference in the future.

ICP Congress 2021, Virtual – Eric Vauthey, Chair of the National Scientific Committee

Working with the Congress team to organise ECER 2021 was a positive and fruitful experience. The communication with the Kuoni Tumlare team was clear, warm, friendly, respectful and solution-oriented. The delegation of and collaboration on various tasks worked smoothly, and the team was very quick to respond to questions and suggestions, always including a positive, supportive comment in their response.

The technical support during the conference was excellent, indeed very many of the conference participants remarked on Kuoni Tumlare’s "fabulous", "outstanding", "excellent", "superb", "invaluable" technical support. Kuoni Tumlare organised and trained a team of 80 Technical Assistants and 13 Team Leaders who provided each of the 750 sessions with a delegated Technical Assistant. Throughout the conference the team was available on the platform for an online chat, and even offered participants one to one live support via a zoom meeting when necessary.

The staff have remarkable "crisis management" skills and the ability to work efficiently, quickly and calmly under pressure. The entire team have an enthusiastic "can-do" attitude and seem to enjoy their job. We highly recommend Kuoni Tumlare!

ECER 2021 – Angelika Wegscheider, EERA Office Manager